{"id":10180,"date":"2026-10-27T22:21:53","date_gmt":"2026-10-27T22:21:53","guid":{"rendered":"https:\/\/sandmerit.com\/?p=10180"},"modified":"2026-10-27T07:49:08","modified_gmt":"2026-10-27T07:49:08","slug":"kpi-guide-track-performance-and-drive-better-results","status":"publish","type":"post","link":"https:\/\/sandmerit.com\/cn\/kpi-guide-track-performance-and-drive-better-results\/","title":{"rendered":"KPI Guide: Track Performance and Drive Better Results"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10180\" class=\"elementor elementor-10180\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd8102 e-con-full e-flex e-con e-parent\" data-id=\"5cedd8102\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd81 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A team can be busy all week and still be unsure whether its work is moving the business toward a worthwhile result. A KPI gives that work a clear performance focus, so people can see whether their effort supports the goals that matter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd82 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A metric is a unit or measurement used to track an activity or result. With sandmerit\u2019s performance management system, teams can bring measures, employee progress, and business goals into view, making it easier to discuss what the data means and respond to it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd83 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >I\u2019ll explain how to choose measures that reflect meaningful goals, use results to guide action, and avoid tracking activity without understanding its impact. I\u2019ll focus on measures that help a team decide what to keep doing, change, or stop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd84 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd85 elementor-widget elementor-widget-heading\" data-id=\"5cedd85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Key Takeaways<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd86 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul > <li>Connect each measure to a meaningful business goal.<\/li> <li>Set a baseline and a dated target before tracking progress.<\/li> <li>Name a KPI owner who can explain and act on results.<\/li> <li>Use a review rhythm that suits the decision and data.<\/li> <li>Choose a small, useful set instead of counting everything.<\/li> <\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd87 elementor-widget elementor-widget-heading\" data-id=\"5cedd87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Does KPI Mean in Business?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd88 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >KPI stands for Key Performance Indicator, a measure chosen to show whether an important business result is moving in the right direction. <em>Key<\/em> matters: a company may track many metrics, but it selects KPIs to judge progress toward important goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd89 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>A KPI is a quantifiable measure of progress toward a desired result.<\/strong> A SMART goal defines the specific outcome to achieve using that measurement. For example, a company might set a dated revenue goal and track revenue each month to assess its progress.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd810 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote ><p>A measure is a KPI only when it helps judge progress toward an important objective. A number without that connection can describe activity without showing whether the business is succeeding.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd811 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Organizations use key performance indicators to align teams around goals, make accountability clear, and support better decisions. A KPI owner tracks and explains a measure, while leaders use its results to decide where to focus resources or adjust management plans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd812 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Revenue is among the most commonly used overall business KPIs. Other company-level measures include profit margin and market share. The right choice depends on the objective: a growth strategy may prioritize revenue, while a profitability goal may make margin more useful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd813 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Numbers also need context. A revenue result means more when it appears beside its target and the period it covers. Comparing monthly results with a monthly target gives a clearer view of progress than presenting a total without a time frame.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd814 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd814\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A number becomes useful when its owner can connect it to a goal and a decision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd815 elementor-widget elementor-widget-heading\" data-id=\"5cedd815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which KPI Types Should You Track?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd816 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A useful KPI set shows both the result a team achieved and the signals that can influence what happens next. <em>Balanced<\/em> performance indicators help managers see outcomes alongside the work and resources behind them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd817 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>The four categories in an input-output-outcome-efficiency framework are inputs, outputs, outcomes, and efficiencies.<\/strong> Other classifications, including leading and lagging indicators, help people choose measures that fit different business decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd818 elementor-widget elementor-widget-heading\" data-id=\"5cedd818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Leading and Lagging Indicators<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd819 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Leading indicators can signal future performance, while lagging indicators reflect outcomes already achieved. Sales calls may be a potential driver of future sales; closed sales show an outcome already delivered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd820 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Neither type tells the whole story alone. A team can track sales calls to spot changes in the activity that may influence results, then use closed sales to judge what happened.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd821 elementor-widget elementor-widget-heading\" data-id=\"5cedd821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Strategic, Operational, and Functional Measures<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd822 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Strategic KPIs follow organization-wide goals, such as improving profit or expanding market share. They help leaders see whether the business is advancing its broader strategy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd823 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Operational KPIs monitor processes over shorter timeframes, helping teams manage day-to-day performance. Functional measures belong to areas such as finance, sales, or human resources, where teams track results related to their responsibilities. <a href=\"https:\/\/www.internationalkpistandards.com\/\" target=\"_blank\" rel=\"nofollow noopener\">PCIKS KPI standards<\/a> offer a further reference for readers exploring performance measurement standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd824 elementor-widget elementor-widget-heading\" data-id=\"5cedd824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inputs, Outputs, Outcomes, and Efficiency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd825 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Inputs are resources, such as employee time or materials. Outputs are immediate deliverables, such as completed orders. Outcomes are longer-term effects, such as customers continuing to buy after receiving those orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd826 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Efficiency compares inputs with outputs. For example, a team could examine the staff hours used to complete a set number of orders. Together, these measures show a chain from resources to deliverables to customer effects, not just one isolated result.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd827 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Choose a category according to the decision the measure needs to support, not because the label sounds sophisticated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd828 elementor-widget elementor-widget-heading\" data-id=\"5cedd828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Do You Set a Performance Measure?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd829 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Start with the outcome the organization needs, then decide what evidence would show progress toward it. <em>Specific<\/em> measures make goals easier to understand and compare over time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd830 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd830\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>SMART means Specific, Measurable, Achievable, Relevant, and Time-bound.<\/strong> The SMART goal describes the outcome; the KPI measures evidence of movement toward it. For instance, survey results can track customer satisfaction against a goal to raise the average score by a stated date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd831 elementor-widget elementor-widget-heading\" data-id=\"5cedd831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Turn an Objective Into a SMART Measure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd832 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A good KPI example is customer satisfaction rising from its baseline to a specified score by a set date, provided the team can influence the result. The baseline is the current or historical performance level used as a starting point. The target is the desired future performance level.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd833 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Use these five steps to turn an objective into an owned, time-bound measure:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd834 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd834\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol > <li>Define the outcome the organization needs.<\/li> <li>Choose the measure and its unit.<\/li> <li>Check the current or historical baseline.<\/li> <li>Set a target and deadline using past results and available capacity.<\/li> <li>Assign a KPI owner and review schedule.<\/li> <\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd835 elementor-widget elementor-widget-heading\" data-id=\"5cedd835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Set a Baseline, Target, Owner, and Review Rhythm<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd836 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd836\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Historical data helps show what performance has looked like, while capacity helps determine whether a target is achievable. Record both the baseline and target with the same unit, then choose a review interval that gives the owner time to respond.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd837 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >KPI governance assigns clear ownership for tracking, updating, and reporting each measure. Teams aligning company goals with KPIs can also explore <a href=\"https:\/\/sandmerit.com\/cn\/methodology\/\" target=\"_blank\">KPI coaching and workshops<\/a> as a way to structure that work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd838 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Before launch, confirm that the owner can access the data and take action when results drift off target.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd839 elementor-widget elementor-widget-heading\" data-id=\"5cedd839\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which Financial Measures Show Business Health?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd840 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A finance team can use margin, liquidity, and return measures to see different parts of the same business result. <em>Different<\/em> financial KPIs answer different questions, so a single figure rarely describes business health on its own.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd841 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>Financial measures commonly cover profitability, liquidity, efficiency, solvency, and growth.<\/strong> This table compares five measures used to assess profitability, investment returns, and short-term financial strength.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd842 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table > <tr><th>KPI<\/th><th>Formula or interpretation<\/th><th>Financial question<\/th><\/tr> <tr><td>Gross profit margin<\/td><td>Gross profit \u00f7 revenue \u00d7 100<\/td><td>What share of revenue remains after direct costs?<\/td><\/tr> <tr><td>Net profit margin<\/td><td>Net income \u00f7 revenue \u00d7 100<\/td><td>What share of revenue remains as net income?<\/td><\/tr> <tr><td>Return on investment (ROI)<\/td><td>(Net profit from investment \u2212 investment cost) \u00f7 investment cost \u00d7 100<\/td><td>What return did the investment produce?<\/td><\/tr> <tr><td>Current ratio<\/td><td>Total current assets \u00f7 total current liabilities; 2 or more is a general guideline<\/td><td>Can current assets cover short-term liabilities?<\/td><\/tr> <tr><td>Quick ratio<\/td><td>(Cash and equivalents + accounts receivable) \u00f7 total current liabilities; 1:1 or higher is generally considered safe<\/td><td>Can readily available assets cover short-term liabilities?<\/td><\/tr> <\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd843 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Margin measures show how much revenue remains at different stages. ROI compares the return from an investment with its cost. The <a href=\"https:\/\/www.fathomhq.com\/blog\/11-financial-kpis-you-should-be-tracking-in-2024\" target=\"_blank\" rel=\"nofollow noopener\">current ratio guideline<\/a> and quick ratio are general checks, not universal targets; a business\u2019s context matters when interpreting liquidity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd844 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Accounts receivable turnover measures collection efficiency by comparing sales on account with the average accounts receivable balance for the period. A finance team can use it to assess how effectively it collects amounts customers owe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd845 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Compare each financial result with its target and its own earlier performance before treating it as strong or weak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd846 elementor-widget elementor-widget-heading\" data-id=\"5cedd846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which Sales, Marketing, and Customer Measures Matter?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd847 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A customer team may improve satisfaction while a sales team watches whether that improvement also supports retention and revenue. <em>Together<\/em>, customer outcomes and sales drivers can show whether service is helping the business grow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd848 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>Customer results show how people experience a business; activity measures help teams examine the work that may influence those results.<\/strong> A useful KPI set connects both, rather than treating lead volume as proof of success.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd849 elementor-widget elementor-widget-heading\" data-id=\"5cedd849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer and Service Results<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd850 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Customer satisfaction score reflects how customers rate their experience. Retention rate shows whether customers stay, while churn rate shows the share who leave. First-call resolution rate and on-time delivery can reveal specific parts of service quality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd851 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >These measures capture different parts of customer experience. A high satisfaction result does not automatically mean customers remain, so teams can review satisfaction alongside retention and churn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd852 elementor-widget elementor-widget-heading\" data-id=\"5cedd852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sales and Marketing Drivers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd853 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Lead volume and marketing qualified leads describe the potential customer pool. Qualified opportunities, lead conversion, and sales growth help diagnose the path from interest to revenue. Click-through rate can help marketing teams assess responses to campaigns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd854 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul > <li>Customer satisfaction score measures customers\u2019 reported experience.<\/li> <li>Retention rate measures the share of customers who continue with the business.<\/li> <li>Churn rate measures the share of customers who stop buying or leave.<\/li> <li>Lead conversion rate measures the share of leads that become customers or opportunities.<\/li> <li>Sales growth rate measures how sales revenue changes across periods.<\/li> <\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd855 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >More leads are not automatically better if the business cannot serve or convert them. A large volume can create work without supporting revenue when leads do not fit the offer or the team lacks capacity to follow up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd856 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Pair a customer outcome with the operational measure that the team can actually influence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd857 elementor-widget elementor-widget-heading\" data-id=\"5cedd857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which Employee Measures Help Teams Improve?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd858 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd858\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A people measure is most useful when it helps a manager improve working conditions or remove an obstacle to good work. <em>Useful<\/em> employee KPIs cover more than output, because retention, sentiment, and development also shape performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd859 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>Five practical team-leader KPIs are goal achievement, productivity, completed performance reviews, training completion, and voluntary turnover.<\/strong> The right set depends on the team\u2019s responsibilities and the decisions its leader needs to make.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd860 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table > <tr><th>Employee KPI<\/th><th>Calculation or collection method<\/th><th>What it helps a team understand<\/th><\/tr> <tr><td>Voluntary turnover<\/td><td>Voluntary departures \u00f7 average headcount for the period \u00d7 100<\/td><td>How often employees choose to leave<\/td><\/tr> <tr><td>Absenteeism<\/td><td>Unplanned absent days \u00f7 total available workdays \u00d7 100<\/td><td>How much scheduled work is missed without planning<\/td><\/tr> <tr><td>Employee Net Promoter Score (eNPS)<\/td><td>Percentage of promoters minus percentage of detractors; promoters score 9-10, detractors 0-6<\/td><td>Whether employees are likely to recommend the workplace<\/td><\/tr> <tr><td>Survey response rate<\/td><td>Completed surveys \u00f7 invited employees \u00d7 100<\/td><td>How much of the workforce contributed feedback<\/td><\/tr> <\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd861 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd861\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Employee measures can also include development, such as the percentage of employees trained and average training hours per employee. Goal achievement and productivity can help leaders assess delivery, while completed performance reviews show whether manager check-ins took place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd862 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >eNPS uses promoter and detractor groups, rather than treating every score alike. Survey results need their response rate beside them, since participation helps leaders judge how broadly the feedback represents employees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd863 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Teams organizing monthly tracking, reports, and manager feedback can review <a href=\"https:\/\/sandmerit.com\/cn\/software\/\" target=\"_blank\">employee and business performance monitoring<\/a> options. KPI owners can use employee data to identify patterns, then look for changes in workload, support, or workplace conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd864 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Pair employee feedback with a measure of participation so leaders can judge how representative the feedback may be.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd865 elementor-widget elementor-widget-heading\" data-id=\"5cedd865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Which Process and Supply Chain Measures Should You Monitor?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd866 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A late shipment can be a customer-service problem and a process problem at the same time. <em>Connected<\/em> process and supply chain KPIs help teams locate delays, quality issues, and inventory problems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd867 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>Track speed and quality inside a process, then check whether inventory and delivery meet customer needs.<\/strong> Those measures connect operating performance to availability, service, and business cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd868 elementor-widget elementor-widget-heading\" data-id=\"5cedd868\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Process Quality and Speed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd869 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Cycle time per unit shows how long a process takes. Defect and error rates reveal quality problems, while audit pass rate indicates whether work meets required checks. Incident resolution time shows how quickly teams address problems after they arise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd870 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >These process measures can help a team distinguish slow work from faulty work. A shorter cycle time does not tell the whole story if defects rise or incidents take longer to resolve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd871 elementor-widget elementor-widget-heading\" data-id=\"5cedd871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inventory, Delivery, and Supplier Performance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd872 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table > <tr><th>Supply chain measure<\/th><th>Calculation or target<\/th><th>Operational question<\/th><\/tr> <tr><td>On-time delivery<\/td><td>Percentage of orders or shipments delivered on or before the agreed date<\/td><td>Are deliveries arriving when promised?<\/td><\/tr> <tr><td>Cash-to-cash cycle time<\/td><td>Days inventory outstanding + days sales outstanding \u2212 days payable outstanding<\/td><td>How long does cash remain tied up in operations?<\/td><\/tr> <tr><td>Inventory turnover<\/td><td>Cost of goods sold \u00f7 average inventory; 6-12 turns per year is a guide<\/td><td>How often does inventory sell and get replaced?<\/td><\/tr> <tr><td>Perfect order rate<\/td><td>On-time % \u00d7 in-full % \u00d7 damage-free % \u00d7 accurate-documentation % \u00d7 100<\/td><td>How often do orders meet all delivery conditions?<\/td><\/tr> <tr><td>Freight bill accuracy<\/td><td>Target: 98% or higher<\/td><td>Are freight charges billed accurately?<\/td><\/tr> <\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd873 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >The inventory turnover range of 6-12 turns per year is a guide, not a universal goal. Business type and gross margin affect what target makes sense. A separate read on <a href=\"https:\/\/www.sandfil.com\/\" target=\"_blank\" rel=\"nofollow noopener\">SandFil International<\/a> explores industrial filtration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd874 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul > <li>Supplier lead time measures the time suppliers take to deliver.<\/li> <li>Order fulfilment cycle time measures time from order receipt to fulfilment.<\/li> <li>Backorder rate tracks orders delayed because stock is unavailable.<\/li> <li>Forecast accuracy compares demand forecasts with actual demand.<\/li> <\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd875 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Supply chain measures matter to strategy because they connect operating performance with customer availability, delivery, and cost. Set service and inventory targets together so an apparent gain in one measure does not conceal a worse outcome elsewhere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd876 elementor-widget elementor-widget-heading\" data-id=\"5cedd876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Do You Score and Review Results?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd877 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd877\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A KPI score only becomes meaningful after the team defines what counts as on track, at risk, or off track. <em>Clear<\/em> thresholds help teams interpret performance against a target instead of reacting to a number in isolation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd878 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>A KPI result is the measured outcome; a performance-rating scale is a separate way to label performance.<\/strong> Teams can set their own thresholds, while rating formats offer structured ways to describe performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd879 elementor-widget elementor-widget-heading\" data-id=\"5cedd879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Set Meaningful Status Thresholds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd880 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd880\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A three-point performance rating commonly uses below expectations, meets expectations, and exceeds expectations. A four-point scale removes the neutral middle option, while a five-point scale can range from unsatisfactory to outstanding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd881 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A behaviorally anchored rating scale ties each rating to specific, observable behaviors. For example, each level can describe actions a person demonstrates, rather than relying only on a broad label.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd882 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >UTSA uses an institution-specific five-level scale: Role Model at 4.50-5, Exceeds Expectations at 3.50-4.49, Meets Expectations at 2.50-3.49, Somewhat Meets Expectations at 1.50-2.49, and Does Not Meet Expectations below 1.50. <a href=\"https:\/\/www.utsa.edu\/people-excellence\/documents\/current-employees\/performance-management\/performance-management-rating-guide.pdf\" target=\"_blank\" rel=\"nofollow noopener\">UTSA\u2019s rating bands<\/a> are one example, not a general KPI standard. Its performance evaluation tabs each count for one-third of the total score.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd883 elementor-widget elementor-widget-heading\" data-id=\"5cedd883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Choose a Review Rhythm and Presentation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd884 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Review rhythm depends on decision urgency and data availability. Options include live, daily, weekly, monthly, quarterly, biannual, and annual reviews. A fast-changing operational measure may need frequent attention, while a longer-term result may suit less frequent review.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd885 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Dashboards suit at-a-glance operational tracking, where teams need to spot current changes. Reports support deeper analysis of strategic trends over longer periods. Managers and executives can use KPI reports to discuss shifts, causes, and possible responses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd886 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Readers exploring sandmerit can find more about the company\u2019s performance management approach at <a href=\"https:\/\/sandmerit.com\/cn\/\" target=\"_blank\" rel=\"nofollow\">sandmerit\u2019s website<\/a>. Document the threshold and scoring rule beside the result so different teams interpret it consistently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd887 elementor-widget elementor-widget-heading\" data-id=\"5cedd887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Makes a Measure Useful Rather Than Misleading?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd888 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >A KPI can report an impressive number and still mislead if it rewards the wrong behavior. <em>\u4e13\u6ce8<\/em> on measures that help people make better decisions, rather than adding numbers simply because data is available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd889 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd889\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p ><strong>A useful measure supports a current goal, reflects something its owner can influence, and does not reward quality-damaging shortcuts.<\/strong> Too many measures can scatter attention, while a target that teams cannot affect can weaken accountability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd890 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Fixating on a number can hide what happened to quality. A team rewarded only for speed may rush work; a team judged only by lead volume may value contacts that never become customers. Targets can also invite gaming when rewards depend on one result without checks on related outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd891 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >OKRs and KPIs serve different purposes. OKRs use objectives and key results to drive change, while KPIs monitor ongoing performance and established processes. A measure can also be qualitative: structured survey feedback can help assess customer satisfaction or employee engagement, even when the result is not a raw count.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd892 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >For a broad business health snapshot, revenue growth, gross profit margin, and customer retention are a useful starting trio. The business objective and its constraints should determine the final selection, since growth, profitability, and retaining customers may not carry equal weight in every situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd893 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote ><p>A measure that rewards the wrong behavior can improve its score while damaging the result the business actually wants.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd894 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Use these five tests for each candidate measure:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd895 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul > <li>Is it tied to a business goal?<\/li> <li>Can its KPI owner take action on the result?<\/li> <li>Is it defined consistently across teams and time periods?<\/li> <li>Can the team access usable data for it?<\/li> <li>Is the measure worth the effort required to review?<\/li> <\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd896 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd896\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Remove any measure that no longer changes a decision or supports a current objective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd897 elementor-widget elementor-widget-heading\" data-id=\"5cedd897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u7ed3\u8bba<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd898 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >Strong performance tracking begins with a clear objective, not a long list of numbers. Choose measures that connect directly to business goals, then make each one\u2019s baseline and target clear enough for the team to act.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd899 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >My two takeaways are simple: keep measures tied to the goals that matter, and give each measure a KPI owner and a review rhythm. A focused process helps teams discuss progress and choose practical improvements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd8100 elementor-widget elementor-widget-text-editor\" data-id=\"5cedd8100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p >If you want to explore sandmerit Performance Management System, WhatsApp Us to Learn More About sandmerit Performance Management System at +60193156508.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cedd8101 schema-section elementor-widget elementor-widget-text-editor\" data-id=\"5cedd8101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"schema-section\"> <h2>FAQ<\/h2> <div> <h3>What is KPI all about?<\/h3> <div> <div><p>A KPI is a quantifiable measure of progress toward a desired result. Organizations choose it because it helps them judge an important objective, rather than simply count activity. A useful KPI has a clear unit, an owner, and a time period, so teams can understand the result and decide whether to continue or adjust their work.<\/p><\/div> <\/div> <\/div> <div> <h3>How do you write your KPI?<\/h3> <div> <div><p>Write a KPI by starting with an objective, then state the measure, target, owner, and deadline. Use SMART criteria: make the goal Specific, Measurable, Achievable, Relevant, and Time-bound. For example, a customer satisfaction KPI can name the survey score, starting baseline, desired score, responsible owner, and date for reaching the target.<\/p><\/div> <\/div> <\/div> <div> <h3>What is the importance of key performance indicators (KPIs) in an organization&#8217;s supply chain strategy?<\/h3> <div> <div><p>Supply chain KPIs help teams track delivery, inventory, supplier, and cost performance. Those results connect operating choices with customer availability and service, as well as broader business goals. A team can use measures such as on-time delivery and inventory turnover to see whether its operations support reliable customer fulfilment without overlooking the resources tied up in stock.<\/p><\/div> <\/div> <\/div> <div> <h3>What are the 4 main KPIs?<\/h3> <div> <div><p>The four categories in an input-output-outcome-efficiency framework are inputs, outputs, outcomes, and efficiencies. Inputs are resources used, outputs are immediate deliverables, and outcomes are longer-term effects. Efficiency compares inputs with outputs. These categories describe one useful framework, not a fixed list of four individual measures every organization must use.<\/p><\/div> <\/div> <\/div> <div> <h3>What is the 5 KPI?<\/h3> <div> <div><p>There is no universal set of five KPIs. Select five measures that together reflect the organization\u2019s specific objectives, such as a business goal, customer result, operational process, or employee priority. The best group gives decision-makers a clear view of what matters without asking teams to track measures that do not affect their work.<\/p><\/div> <\/div> <\/div> <div> <h3>What is a good KPI example?<\/h3> <div> <div><p>A good example is customer satisfaction rising from its baseline to a specified survey score by a set date. The KPI should identify who owns the measure and confirm that the responsible team can influence the result. A target without a baseline or deadline is harder to assess because it does not show the starting point or when progress is expected.<\/p><\/div> <\/div> <\/div> <div> <h3>What is top 3 KPI?<\/h3> <div> <div><p>For a broad business snapshot, revenue growth, gross profit margin, and customer retention can be a useful starting trio. The final selection should reflect the organization\u2019s objective and constraints. A business focused on growth may give revenue more attention, while a profitability goal makes margin especially relevant; retention adds a view of whether customers continue to buy.<\/p><\/div> <\/div> <\/div> <div> <h3>What is 10 KPIs?<\/h3> <div> <div><p>Ten KPIs means a set of ten selected measures, not a standard set that applies to every organization. Choose measures that cover the objectives that matter and give each one a clear owner and review rhythm. If several measures lead to the same decision, the team may gain a clearer view by keeping the strongest measure and dropping the duplicates.<\/p><\/div> <\/div> <\/div> <\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>I\u2019ll show kpi tracking and better results in this beginner\u2019s guide. WhatsApp us to learn more about sandmerit Performance Management System at +60193156508.<\/p>","protected":false},"author":2,"featured_media":10181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[514,480,267,550,482,515],"class_list":["post-10180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","tag-business-performance","tag-key-performance-indicators","tag-kpi","tag-kpi-metrics","tag-kpi-tracking","tag-performance-measurement"],"_links":{"self":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/10180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/comments?post=10180"}],"version-history":[{"count":4,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/10180\/revisions"}],"predecessor-version":[{"id":10185,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/10180\/revisions\/10185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/media\/10181"}],"wp:attachment":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/media?parent=10180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/categories?post=10180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/tags?post=10180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}