{"id":4630,"date":"2025-10-19T08:28:58","date_gmt":"2025-10-19T08:28:58","guid":{"rendered":"https:\/\/sandmerit.com\/?p=4630"},"modified":"2025-10-19T08:32:12","modified_gmt":"2025-10-19T08:32:12","slug":"from-kpi-student-to-consultant-how-wilson-ten-mentored-ng-shone-fone-from-obsnap-to-doerhrm","status":"publish","type":"post","link":"https:\/\/sandmerit.com\/cn\/from-kpi-student-to-consultant-how-wilson-ten-mentored-ng-shone-fone-from-obsnap-to-doerhrm\/","title":{"rendered":"From KPI Student to Consultant \u2013 How Wilson Ten Mentored Ng Shone Fone from Obsnap to DOERHRM"},"content":{"rendered":"<p>In 2021, <strong>Ng Shone Fone<\/strong>, Director of <a href=\"http:\/\/www.obsnapinstrument.com\/\" target=\"_blank\" rel=\"noopener\">Obsnap Instruments Sdn Bhd<\/a>, engaged <strong>Wilson Ten<\/strong> from <strong>sandmerit<\/strong> to implement a complete Business Strategy KPI system.<br>At that time, Mr. Ng had little knowledge about KPI and OKR. Wilson personally coached him through the <strong>sandmerit KPI 123 Framework<\/strong> \u2014 combining vision alignment, Balanced Scorecard strategy, and cloud automation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1\ufe0f\u20e3 Foundation \u2013 CEO Coaching on Vision &amp; Core Values<\/strong><\/h2>\n\n\n\n<p>Wilson began by redefining Obsnap\u2019s <strong>Vision, Mission, and Core Values<\/strong> with Mr. Ng.<br>Using the <strong>Balanced Scorecard approach<\/strong>, they translated long-term goals into four strategic dimensions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Financial<\/strong> \u2013 Profitability, cash flow, sales growth<\/li>\n\n\n\n<li><strong>Customer<\/strong> \u2013 Satisfaction, retention, service excellence<\/li>\n\n\n\n<li><strong>Internal Process<\/strong> \u2013 Productivity, quality, and efficiency<\/li>\n\n\n\n<li><strong>Learning &amp; Growth<\/strong> \u2013 Training, teamwork, and innovation<\/li>\n<\/ol>\n\n\n\n<p>This framework helped Obsnap transform its strategy into measurable and trackable KPIs.<br>Mr. Ng learned how to build a performance culture where every employee understands their contribution to the company\u2019s success.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2\ufe0f\u20e3 Team Engagement \u2013 sandmerit KPI Workshop<\/strong><\/h2>\n\n\n\n<p>Wilson\u2019s team organized a full-day <strong>KPI Workshop<\/strong> to align all employees.<br>Through hands-on activities and real business cases, the team learned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How KPIs drive profitability and reduce wastage.<\/li>\n\n\n\n<li>How teamwork improves efficiency and customer satisfaction.<\/li>\n\n\n\n<li>How rewards can be linked transparently to measurable results.<\/li>\n<\/ul>\n\n\n\n<p>The workshop united the team. Managers gained clarity, and employees felt motivated knowing that performance evaluation would be data-driven and fair.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3\ufe0f\u20e3 System Implementation \u2013 sandmerit KPI Software<\/strong><\/h2>\n\n\n\n<p>Following the training, Obsnap implemented the <strong>sandmerit cloud KPI system<\/strong>, automating performance tracking and reporting.<br>The software enabled:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transparent KPI scoring<\/li>\n\n\n\n<li>Auto-calculated reward system<\/li>\n\n\n\n<li>Monthly performance reports<\/li>\n\n\n\n<li>Dashboard visibility for leaders and staff<\/li>\n<\/ul>\n\n\n\n<p>This technology replaced subjective appraisals with real-time performance insight.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4\ufe0f\u20e3 Tangible Results &amp; Business Growth<\/strong><\/h2>\n\n\n\n<p>After implementation, Obsnap experienced:<\/p>\n\n\n\n<p>\u2705 <strong>Sales growth<\/strong> through goal alignment<br>\u2705 <strong>Higher productivity<\/strong> and faster project completion<br>\u2705 <strong>Improved efficiency<\/strong> and cost reduction<br>\u2705 <strong>Lower turnover<\/strong> due to transparent rewards<br>\u2705 <strong>Stronger teamwork<\/strong> across departments<br>\u2705 <strong>Reduced customer complaints<\/strong> through process improvement<br>\u2705 <strong>Business expansion<\/strong> and better cash flow<\/p>\n\n\n\n<p>These measurable improvements built a foundation for long-term success.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5\ufe0f\u20e3 The Next Chapter \u2013 Creating DOERHRM<\/strong><\/h2>\n\n\n\n<p>With operations stabilized and automated, Mr. Ng had <strong>more personal time<\/strong> to innovate.<br>He began developing his own software, <strong><a href=\"https:\/\/www.doerhrm.com\/\" target=\"_blank\" rel=\"noopener\">DOERHRM<\/a><\/strong>, focusing on KPI and OKR management \u2014 a direct evolution of what he learned from Wilson and sandmerit.<\/p>\n\n\n\n<p>Drawing from sandmerit\u2019s structure and logic, he hired programmers to build features around goal setting, OKR alignment, and performance analytics.<br>His transformation from learner to consultant demonstrates the multiplying impact of sandmerit\u2019s methodology.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6\ufe0f\u20e3 Continuing Influence<\/strong><\/h2>\n\n\n\n<p>Today, Obsnap remains a strong, performance-oriented organization.<br>DOERHRM continues to grow as an independent solution, and its roots trace back to Wilson Ten\u2019s mentorship under sandmerit.<\/p>\n\n\n\n<p>This story shows how <strong>sandmerit doesn\u2019t just transform businesses \u2014 it develops new industry leaders.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Testimonial<\/strong><\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThank you for the sharing of KPI. That was a good one. I believe it will help us to be more aligned with company goals and achieving objectives.\u201d<br>\u2014 <strong>Mr. Ng Shone Fone, Director, Obsnap Instruments Sdn Bhd (2021)<\/strong><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcac <strong>FAQ: sandmerit, Obsnap &amp; DOERHRM<\/strong><\/h2>\n\n\n\n<p><strong>Q1: What is sandmerit KPI 123?<\/strong><br>It\u2019s a three-stage implementation model by Wilson Ten \u2014 Vision &amp; Strategy Coaching, KPI Workshop, and System Automation \u2014 to align teams and drive measurable results.<\/p>\n\n\n\n<p><strong>Q2: What is the Balanced Scorecard, and how did Obsnap use it?<\/strong><br>The Balanced Scorecard is a management framework dividing KPIs into Financial, Customer, Internal Process, and Learning &amp; Growth perspectives. Obsnap used it to translate strategy into measurable results.<\/p>\n\n\n\n<p><strong>Q3: What improvements did Obsnap experience?<\/strong><br>Higher sales, better teamwork, improved productivity, reduced customer complaints, and better staff retention within one year.<\/p>\n\n\n\n<p><strong>Q4: Who founded DOERHRM, and how is it connected to sandmerit?<\/strong><br>DOERHRM was founded by Ng Shone Fone after he learned KPI and OKR methodology from Wilson Ten and sandmerit\u2019s KPI 123 implementation at Obsnap.<\/p>\n\n\n\n<p><strong>Q5: What makes sandmerit\u2019s approach unique?<\/strong><br>Unlike typical HR systems, sandmerit integrates <strong>consulting, training, and technology<\/strong> \u2014 helping organizations implement KPIs aligned with business strategy and rewards.<\/p>\n\n\n\n<p><strong>Q6: Can sandmerit help companies like Obsnap in other countries?<\/strong><br>Yes. sandmerit has implemented its Business Strategy KPI Solutions across Malaysia, Singapore, Thailand, Vietnam, and the Philippines.<\/p>","protected":false},"excerpt":{"rendered":"<p>In 2021, Ng Shone Fone, Director of Obsnap Instruments Sdn Bhd, engaged Wilson Ten from sandmerit to implement a complete Business Strategy KPI system.At that time, Mr. Ng had little knowledge about KPI and OKR. Wilson personally coached him through the sandmerit KPI 123 Framework \u2014 combining vision alignment, Balanced Scorecard strategy, and cloud automation. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[277,275,270,278,274,281,269,271,276,279,280,272,282,273],"class_list":["post-4630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","tag-balanced-scorecard","tag-business-strategy-kpi-solutions","tag-doerhrm","tag-employee-performance-system","tag-kpi-123","tag-kpi-workshop","tag-ng-shone-fone","tag-obsnap-instruments","tag-okr-malaysia","tag-productivity-malaysia","tag-reward-system","tag-sandmerit","tag-sandmerit-software","tag-wilson-ten"],"_links":{"self":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/4630","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/comments?post=4630"}],"version-history":[{"count":1,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/4630\/revisions"}],"predecessor-version":[{"id":4632,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/4630\/revisions\/4632"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/media\/4631"}],"wp:attachment":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/media?parent=4630"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/categories?post=4630"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/tags?post=4630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}