{"id":5288,"date":"2026-01-03T22:55:10","date_gmt":"2026-01-03T22:55:10","guid":{"rendered":"https:\/\/sandmerit.com\/?p=5288"},"modified":"2026-01-03T22:55:44","modified_gmt":"2026-01-03T22:55:44","slug":"performance-management-system-in-the-service-industry-how-greenpro-capital-strengthened-kpi-productivity-and-long-term-value-with-sandmerit","status":"publish","type":"post","link":"https:\/\/sandmerit.com\/cn\/performance-management-system-in-the-service-industry-how-greenpro-capital-strengthened-kpi-productivity-and-long-term-value-with-sandmerit\/","title":{"rendered":"Performance Management System in the Service Industry: How Greenpro Capital Strengthened KPI, Productivity, and Long-Term Value with sandmerit"},"content":{"rendered":"<p>In the <strong>service industry<\/strong>, performance is invisible until it fails. Unlike manufacturing or logistics, there are no physical outputs to count. Value is created through <strong>knowledge, judgment, professionalism, execution quality, and compliance accuracy<\/strong>. For service firms\u2014especially those operating internationally\u2014weak people management does not just reduce productivity; it damages <strong>credibility, trust, and long-term enterprise value<\/strong>.<\/p>\n\n\n\n<p>This is why a robust <strong>Performance Management System<\/strong> is no longer optional for professional service organizations.<\/p>\n\n\n\n<p>A compelling real-world example comes from <strong>Greenpro Capital<\/strong>, a <strong>Hong Kong\u2013based, NASDAQ-listed company<\/strong> with operations in <strong>Johor, Malaysia<\/strong>. After implementing the <strong>sandmerit KPI system<\/strong>, Greenpro achieved sustained improvements in <strong>Productivity, work quality, efficiency, and cost control<\/strong>\u2014not as a short-term initiative, but through <strong>more than five years of continuous use<\/strong>.<\/p>\n\n\n\n<p>What makes this case especially powerful is that Greenpro did not stop at internal success. After experiencing tangible results, the company began <strong>recommending sandmerit to its own clients<\/strong>, many of whom face similar performance management challenges.<\/p>\n\n\n\n<p>\ud83d\udc49 Client website: <a href=\"https:\/\/greenprocapital.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/greenprocapital.com\/<\/a><br>\ud83c\udfa5 Testimonial video: <a href=\"https:\/\/youtu.be\/5h-biP9ysZk\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/5h-biP9ysZk<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Why Performance Management Is Critical in the Service Industry<\/h2>\n\n\n\n<p>Service organizations operate in a fundamentally different performance environment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outputs are intangible<\/li>\n\n\n\n<li>Errors are costly and often irreversible<\/li>\n\n\n\n<li>Compliance and accuracy are non-negotiable<\/li>\n\n\n\n<li>People capability is the primary asset<\/li>\n<\/ul>\n\n\n\n<p>Without a structured <strong>Performance Management System<\/strong>, service firms often struggle with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inconsistent service quality<\/li>\n\n\n\n<li>Ambiguous accountability<\/li>\n\n\n\n<li>Over-reliance on senior staff<\/li>\n\n\n\n<li>Rising hidden costs from rework and inefficiency<\/li>\n<\/ul>\n\n\n\n<p>Greenpro recognized early that sustainable growth in a regulated, advisory-driven business required more than experience and goodwill\u2014it required <strong>clarity, structure, and discipline through KPI<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">A Proven Long-Term KPI Journey at Greenpro Capital<\/h2>\n\n\n\n<p>According to <strong>Mr. Teo<\/strong>, Greenpro has been using the sandmerit system for <strong>at least five years<\/strong>, evolving alongside the platform from earlier versions to the current system.<\/p>\n\n\n\n<p>This long-term adoption is significant:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>It proves the system is <strong>sustainable<\/strong>, not a temporary HR project<\/li>\n\n\n\n<li>It demonstrates that sandmerit can scale with increasing <strong>business complexity and regulatory demands<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Over time, KPI at Greenpro shifted from a tracking tool to a <strong>core management framework<\/strong>\u2014embedded in daily operations, people development, and leadership decision-making.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">From Internal Success to Client Advocacy<\/h2>\n\n\n\n<p>One of the strongest validations of any <strong>Performance Management System<\/strong> is when a company confidently says:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe trust this system enough to recommend it to our own clients.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>After achieving internal improvements in efficiency, work quality, and people development, Greenpro began referring sandmerit to clients facing challenges such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poor execution discipline<\/li>\n\n\n\n<li>Unclear performance expectations<\/li>\n\n\n\n<li>Difficulty linking results with capability<\/li>\n<\/ul>\n\n\n\n<p>This transition\u2014from user to advocate\u2014signals deep confidence in sandmerit\u2019s effectiveness.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">A Mature Performance Model: KPI + Competency<\/h2>\n\n\n\n<p>Greenpro\u2019s evaluation framework reflects a sophisticated understanding of performance in the service industry:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>30% KPI (results and outcomes)<\/strong><\/li>\n\n\n\n<li><strong>70% Competency (skills, behaviors, and capability)<\/strong><\/li>\n<\/ul>\n\n\n\n<p>This balance is critical. In professional services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Results matter<\/li>\n\n\n\n<li>But <em>how<\/em> results are achieved matters even more<\/li>\n<\/ul>\n\n\n\n<p>By combining KPI with competency measurement, Greenpro ensures that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Short-term output does not undermine long-term capability<\/li>\n\n\n\n<li>Employees are rewarded for value creation, not mere activity<\/li>\n<\/ul>\n\n\n\n<p>This approach supports sustainable <strong>Productivity<\/strong> growth without sacrificing quality or ethics.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Key Pillars Behind Greenpro\u2019s KPI Success<\/h2>\n\n\n\n<p>Mr. Teo outlined several pillars that made the <strong>Performance Management System<\/strong> effective in practice.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Leadership and Culture: The \u201cTone from the Top\u201d<\/h3>\n\n\n\n<p>Greenpro\u2019s KPI success began with leadership commitment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Leaders openly supported the system<\/li>\n\n\n\n<li>Expectations were communicated clearly<\/li>\n\n\n\n<li>Employees understood <em>why<\/em> KPI mattered<\/li>\n<\/ul>\n\n\n\n<p>This \u201ctone from the top\u201d transformed KPI from a compliance exercise into a <strong>shared improvement framework<\/strong>, creating a performance-driven culture across teams.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Data-Driven Management of People and Assets<\/h3>\n\n\n\n<p>Through sandmerit, Greenpro redefined how it managed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>People<\/li>\n\n\n\n<li>Time<\/li>\n\n\n\n<li>Resources<\/li>\n<\/ul>\n\n\n\n<p>By relying on data and objective criteria, management decisions became:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More transparent<\/li>\n\n\n\n<li>Less emotional<\/li>\n\n\n\n<li>Easier to justify<\/li>\n<\/ul>\n\n\n\n<p>This shift directly improved efficiency, reduced waste, and helped control costs\u2014key benefits of a strong <strong>Performance Management System<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Clear Communication and Strong Execution<\/h3>\n\n\n\n<p>Mr. Teo emphasized that KPI only works when leaders explain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>What<\/strong> is important<\/li>\n\n\n\n<li><strong>Why<\/strong> it is important<\/li>\n<\/ul>\n\n\n\n<p>When employees understand the <strong>critical processes<\/strong> of their department, execution improves naturally. This clarity reduced confusion, improved coordination, and increased overall productivity.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Responsiveness and Continuous Adjustment<\/h3>\n\n\n\n<p>Service roles evolve quickly. Greenpro recognized that KPI must evolve too.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Job scopes change<\/li>\n\n\n\n<li>Employees take on new responsibilities<\/li>\n\n\n\n<li>Client and regulatory demands increase<\/li>\n<\/ul>\n\n\n\n<p>sandmerit allows KPIs to be adjusted to reflect <strong>value-added work<\/strong>, ensuring fair measurement and sustained engagement. This flexibility is essential for modern service organizations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Development Over Punishment: A Growth-Oriented KPI Culture<\/h2>\n\n\n\n<p>One of the most common fears surrounding KPI is that it becomes punitive. Greenpro deliberately avoided this trap.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A Clear Growth Message<\/h3>\n\n\n\n<p>Mr. Teo shared that Greenpro\u2019s KPI focus\u2014especially from 2022 onward\u2014was:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Not about penalizing staff<\/li>\n\n\n\n<li>But about sending a clear message of <strong>growth and transformation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Employees were encouraged to improve, adapt, and take ownership of their development.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Competency Over Tenure<\/h3>\n\n\n\n<p>Greenpro reinforces a modern principle:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>People are rewarded for <strong>capability and value<\/strong>, not time spent at a desk.<\/p>\n<\/blockquote>\n\n\n\n<p>sandmerit makes competencies visible and measurable, encouraging employees to continuously upgrade their skills and remain relevant in a changing regulatory and business environment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Building a Culture of Lifelong Learning<\/h2>\n\n\n\n<p>One of the most strategic outcomes of Greenpro\u2019s <strong>Performance Management System<\/strong> is the cultivation of <strong>lifelong learning<\/strong>.<\/p>\n\n\n\n<p>As reporting standards, compliance requirements, and client expectations evolve\u2014especially in Malaysia and cross-border markets\u2014employees are encouraged to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn new frameworks<\/li>\n\n\n\n<li>Adapt quickly<\/li>\n\n\n\n<li>Stay professionally relevant<\/li>\n<\/ul>\n\n\n\n<p>This learning culture strengthens long-term productivity, resilience, and service quality.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Tangible Results: Efficiency, Quality, and Cost Control<\/h2>\n\n\n\n<p>Over years of implementation, Greenpro achieved clear operational benefits:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved efficiency and workflow discipline<\/li>\n\n\n\n<li>Higher consistency and work quality<\/li>\n\n\n\n<li>Reduced errors and rework<\/li>\n\n\n\n<li>Lower hidden costs associated with inefficiency and compliance issues<\/li>\n<\/ul>\n\n\n\n<p>These outcomes demonstrate that a well-implemented <strong>Performance Management System<\/strong> does more than measure performance\u2014it <strong>creates real economic value<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">600+ Testimonial Videos: Proof of Acceptance at Every Level<\/h2>\n\n\n\n<p>What truly differentiates sandmerit from typical KPI solutions is this:<\/p>\n\n\n\n<p>\ud83d\udc49 <strong>More than 600 real testimonial videos<\/strong>, recorded not only by CEOs, but also by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managers<\/li>\n\n\n\n<li>Supervisors<\/li>\n\n\n\n<li>Employees<\/li>\n<\/ul>\n\n\n\n<p>This level of endorsement is extremely rare in the performance management space.<\/p>\n\n\n\n<p>It proves that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>sandmerit KPI 123 is not a top-down enforcement tool<\/li>\n\n\n\n<li>The system is understood and accepted across all levels<\/li>\n\n\n\n<li>Employees feel guided, not punished<\/li>\n<\/ul>\n\n\n\n<p>Greenpro\u2019s long-term adoption and client advocacy perfectly reflect this broader acceptance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">The Expertise Behind sandmerit: Wilson Ten<\/h2>\n\n\n\n<p>The success of sandmerit across service, manufacturing, and logistics industries is closely linked to its founder, <strong>Wilson Ten<\/strong>, widely known as <strong>Malaysia\u2019s KPI King<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wilson Ten\u2019s Background<\/h3>\n\n\n\n<p>Wilson brings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>23 years of hands-on experience focused exclusively on KPI and performance management<\/strong><\/li>\n\n\n\n<li>Extensive work with professional service firms, public-listed companies, and MNCs<\/li>\n\n\n\n<li>A proven track record of fixing failed KPI implementations<\/li>\n\n\n\n<li>Leadership as <strong>Chairman of the Professional Committee of International KPI Standards<\/strong><\/li>\n<\/ul>\n\n\n\n<p>His emphasis on <strong>real implementation, behavior change, and long-term sustainability<\/strong> is reflected clearly in Greenpro\u2019s success story.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Watch the Greenpro Capital Testimonial Video<\/h2>\n\n\n\n<p>Hear directly from Mr. Teo on how sandmerit helped Greenpro build a performance-driven, learning-oriented organization:<\/p>\n\n\n\n<p>\ud83c\udfa5 <strong>Watch the full testimonial video:<\/strong><br>\ud83d\udc49 <a href=\"https:\/\/youtu.be\/5h-biP9ysZk\" target=\"_blank\" rel=\"noopener\">https:\/\/youtu.be\/5h-biP9ysZk<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Mr Teo sharing how to implement sandmerit system successfully after more than 4 years\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/5h-biP9ysZk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion: A Performance Management System Built for Long-Term Service Excellence<\/h2>\n\n\n\n<p>Greenpro Capital\u2019s journey demonstrates that a well-designed <strong>Performance Management System<\/strong> can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve productivity in service environments<\/li>\n\n\n\n<li>Strengthen capability and professionalism<\/li>\n\n\n\n<li>Reduce inefficiencies and hidden costs<\/li>\n\n\n\n<li>Build a culture of learning and accountability<\/li>\n\n\n\n<li>Earn acceptance from employees at every level<\/li>\n<\/ul>\n\n\n\n<p>sandmerit is not just KPI software\u2014it is a <strong>long-term performance ecosystem<\/strong>, validated by <strong>600+ real testimonial videos<\/strong> and trusted by a NASDAQ-listed professional services firm.<\/p>\n\n\n\n<p>As Greenpro has shown, when KPI is implemented with clarity, leadership support, and the right mindset, <strong>Productivity increases, people grow, and organizations create lasting value<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Hashtags<\/h3>\n\n\n\n<p>#PerformanceManagementSystem #KPI #Productivity #sandmerit #ServiceIndustry #ProfessionalServices #GreenproCapital #wilsonten #KPIKing #OrganizationalExcellence<\/p>","protected":false},"excerpt":{"rendered":"<p>In the service industry, performance is invisible until it fails. Unlike manufacturing or logistics, there are no physical outputs to count. Value is created through knowledge, judgment, professionalism, execution quality, and compliance accuracy. For service firms\u2014especially those operating internationally\u2014weak people management does not just reduce productivity; it damages credibility, trust, and long-term enterprise value. This [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4878,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[509,510,302,508,511,507,286],"class_list":["post-5288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","tag-kpi-software-company","tag-kpi-software-for-small-business","tag-kpi-software-malaysia","tag-kpi-system-for-employees","tag-kpi-system-malaysia","tag-kpi-system-software","tag-performance-management-system"],"_links":{"self":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/5288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/comments?post=5288"}],"version-history":[{"count":1,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/5288\/revisions"}],"predecessor-version":[{"id":5291,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/posts\/5288\/revisions\/5291"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/media\/4878"}],"wp:attachment":[{"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/media?parent=5288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/categories?post=5288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandmerit.com\/cn\/wp-json\/wp\/v2\/tags?post=5288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}