In today’s complex organisational environment, HR leaders are expected to do more than manage policies and rewards. They are increasingly responsible for aligning performance, strategy, and talent development across the entire organisation. For senior HR professionals, mastering frameworks such as KPIs (Key Performance Indicators) and OKRs (Objectives and Key Results) is no longer optional — it is a core competency.
Zul, the Head of Reward and Strategy at MBSB Bank, shared his experience after attending a KPI-focused programme conducted by sandmerit. His testimonial highlights why structured KPI and OKR knowledge is essential for HR leaders who want to remain credible, effective, and trusted at senior levels.
Zul described the course as highly useful and interactive. Rather than being a one-way lecture, the sessions encouraged engagement and discussion, making the learning experience practical and relevant. This interactive approach allowed participants to connect the concepts directly to their daily responsibilities instead of treating KPI frameworks as abstract theory.
One of the most valuable aspects of the programme for Zul was how relatable the content was to his current role. As the Head of Reward and Strategy, he deals daily with performance metrics, incentive structures, and strategic alignment. The sharing sessions helped him contextualise KPIs and OKRs within real organisational challenges, making the learning immediately applicable.
Zul emphasised that understanding both KPIs and OKRs is a fundamental skill for HR professionals. While these frameworks are often discussed at leadership or strategy levels, HR plays a critical role in ensuring they are implemented effectively across the organisation. The programme provided clarity not only on what KPIs and OKRs are, but also on how to apply them correctly and sustainably.
He also highlighted that this knowledge should not be limited to HR leaders alone. According to Zul, KPI and OKR understanding is important for everyone in the organisation, as these systems help align individual effort with organisational goals. When implemented properly, they create transparency, focus, and shared accountability.
Despite having extensive experience in KPI and performance management, Zul chose to attend the programme specifically for the professional certification. He explained that as professionals progress in their careers, certification becomes a meaningful value-add. It strengthens credibility, builds trust, and signals a commitment to professional excellence.
For senior leaders, certification is not just about knowledge — it is about trust. Zul shared that formal recognition enhances how others perceive one’s expertise, especially in roles that influence strategy, rewards, and organisational performance.
This testimonial reflects a broader reality in today’s corporate world. Experience alone is no longer enough. HR leaders must continuously update their knowledge, validate their expertise, and stay aligned with best practices in performance management. sandmerit’s KPI programmes combine practical implementation, strategic relevance, and professional recognition — making them highly valuable for senior HR practitioners.
Watch the full video testimonial here:
https://youtube.com/shorts/Km_eLMNatRY
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