1️⃣ Introduction – Beyond Numbers, Toward Purpose
For many years, KPI (Key Performance Indicators) was seen as a cold, mechanical concept — a tool for control and punishment. Employees feared it; bosses misunderstood it.
But Wilson Ten, founder of sandmerit Business Strategy KPI Solutions, redefined KPI forever.
To Wilson, KPI is not about pressure — it’s about purpose.
“When people understand their KPI, they find meaning in their work. That’s when performance happens naturally.”
2️⃣ The Pain Before KPI
Before implementing KPI systems, many SMEs in Malaysia faced the same problems:
- No clear direction or vision
- Unfair reward distribution
- Employees disengaged and unmotivated
- Departmental silos causing conflict
- CEOs overwhelmed by daily firefighting
Wilson witnessed this pattern repeatedly. After consulting hundreds of companies, he concluded that most management issues stem from unclear structure — not bad people.
That insight became the foundation of sandmerit.
3️⃣ The sandmerit Solution – KPI 123
Wilson created a system simple enough for any company to adopt, yet powerful enough to transform entire organizations.
| Stage | Focus | Objective |
|---|---|---|
| 1. CEO 1-1 Coaching | Vision, Strategy, Reward Design | Align business goals with KPI |
| 2. KPI Workshop | Team Engagement & Alignment | Build buy-in and accountability |
| 3. System Automation | Cloud-Based Software | Track, calculate, and reward performance |
This KPI 123 System ensures that every company moves from chaos to clarity — turning KPI into culture.
4️⃣ Real Stories, Real Transformation
✅ TTK Group – Logistics Made Efficient
Before sandmerit, TTK Group struggled with poor inter-department communication and document delays. After implementing the KPI system, teamwork improved, penalties were reduced, and the company gained a reputation for reliability.
✅ Len Woh – F&B Distribution with a Heart
Len Woh used sandmerit to strengthen communication between management and employees. Staff began understanding how their work connected to company vision — boosting morale and efficiency.
✅ Greenpro – Financial Discipline through KPI
By linking KPI to punctual report submission and debt collection, Greenpro saw improved cash flow and stronger team accountability.
These stories prove one truth: KPI is not about control — it’s about clarity.
5️⃣ Why Employees Start to Love KPI
After every sandmerit workshop, employees often say:
“Now I finally know how my boss measures me — and how I can improve.”
That’s the turning point.
Wilson’s sandmerit Teambuilding & Alignment Workshop transforms KPI from an abstract concept into a relatable experience.
Through interactive simulations like sandBlock, sandGPS, and sandPuzzle, employees experience teamwork, profitability, and communication breakdowns firsthand.
They leave the workshop not fearing KPI — but embracing it.
6️⃣ KPI and Happiness – The Psychology Behind Performance
Wilson’s background as a Certified NLP Coach and Time Line Therapy Practitioner allows him to integrate psychology into performance systems.
He teaches that:
- Recognition creates emotional security.
- Fairness creates motivation.
- Structure creates peace of mind.
This balance of logic and empathy makes sandmerit unique. It’s not just software — it’s human management intelligence.
7️⃣ Why CEOs Finally Sleep Better
Before sandmerit, CEOs often spent sleepless nights wondering:
- Who is performing?
- Why is productivity inconsistent?
- Why do good staff leave?
After implementation, they finally get peace of mind because:
✅ Results are visible on dashboards.
✅ Rewards are automatically calculated.
✅ Accountability is shared.
As one CEO said after implementing sandmerit:
“For the first time, my company runs without me chasing people.”
8️⃣ How sandmerit Prepares Companies for the Future
The future of business is data + AI + people.
That’s why sandmerit continuously evolves its software — integrating AI analytics, chatbot-assisted reporting, and predictive insights.
With these innovations, companies can identify top performers, detect risk areas, and predict next-quarter results automatically.
But no matter how advanced the technology becomes, Wilson insists on one rule:
“Technology should amplify humanity, not replace it.”
9️⃣ The KPI Circle – A Community of Ongoing Excellence
To sustain client success, sandmerit created an exclusive community called The sandmerit Circle — where CEOs, HR leaders, and managers share progress, challenges, and strategies.
The program “Ongoing KPI Excellence” ensures that clients stay consistent — through monthly visits, progress reviews, and continuous improvement coaching.
This approach prevents KPI projects from failing due to neglect or lack of ownership.
🔟 Conclusion – KPI as a Way of Life
After 21 years, sandmerit has proven that KPI can be both profitable and humane.
It’s not just a management tool — it’s a culture builder, a communication bridge, and a reward engine.
Through sandmerit, thousands of employees now understand how their work matters. CEOs finally lead with clarity and calm. And consultants like Marcus Chew continue spreading Wilson’s legacy.
“sandmerit is not about performance. It’s about purpose.”
— Wilson Ten
That purpose continues to inspire businesses across Southeast Asia — one KPI at a time.